In early 2020, like many companies, Microsoft put its employees on telecommuting because of the pandemic. In addition, this massive use of teleworking has allowed many departments of the company (including Microsoft Teams) to experience strong growth.
But recently, the Redmond firm, along with researchers from the University of California Berkeley Haas Business School, released a study that highlights the downsides of telecommuting for businesses. In essence, this study analyzed the communications (emails, calendar, messaging, audio and video calls, etc.) of 61,000 Microsoft employees during the first six months of 2020 to determine the effect of remote working on collaboration. and communication within the company.
Result: When telecommuted, Microsoft employees communicated less with people outside of their immediate teams
“Our results show that enterprise-wide remote working has made the worker collaboration network more static and siled, with fewer bridges between disparate parties. In addition, there has been a decrease in synchronous communication and an increase in asynchronous communication ”, we read in this study, published on Nature Human Behavior.
According to the researchers, this can make it more difficult for employees to acquire and share new information within the company.
Cited by Business Insider, David Holtz, researcher at Berkeley Haas business school, and author of this study, these findings could be taken into account by companies planning their future organizations in the post-COVID world.
However, one should not draw too hasty conclusions. “Whether a company wants to implement remote work, hybrid work, or office work is something everyone will have to decide based on a number of factors, including whether it is safe for workers to use. return to the physical office “, he explained.
Many companies have already announced how they plan to organize work in the post-COVID world. Some have decided to adopt telework permanently. Others prefer a hybrid model in which employees meet physically, but can also enjoy the flexibility of telecommuting on certain days of the week.