Users have reported that their MacBook M1 screen has cracked even though they haven’t roughed it up. And in many cases, Apple did not want to activate the warranty.
Damaging your computer screen is very annoying. The victims of this mishap have to deal with reduced visibility. Particularly when the cracks are right in the middle of the slab. Users are then generally obliged to change their screen at the risk of having to pay a hefty bill. Late last year, Apple introduced its MacBook Pro M1 and MacBook Air M1. And users have just reported that cracks appeared for no noticeable reason.
As 9to5Mac reports, some have been lucky enough to get a free repair or even a new free replacement computer. But the majority of users have had to pay a heavy price. What irritate them to the highest point since they believe that they have done nothing for their Mac to deteriorate.
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MacBook M1: Cracked Screens Overnight
“Yesterday morning I opened it and found cracks on the screen, says Ian Probert, quoted by our colleagues. I contacted Apple and was forced to pay £ 570 up front for them to fix it. However, I told them that I had done nothing to damage the screen. They then replied that it is their technicians who will determine if I had degraded it and, if so, I could say goodbye to my money. ” And his case is not isolated, as can be seen on Apple and Reddit support forums.
“I bought a MacBook Air M1 6 months ago and the screen cracked for no apparent reason. I had left the computer on my desk overnight and when I opened it the next day, there were two small cracks on the right ”, testifies another user. Which could not be covered by the warranty, Apple believing that he had left something between the screen and the keyboard when closing his Mac. A justification put forward by Apple for many other victims of degradation.
If a noticeable malfunction were indeed found on the MacBook M1 displays, it would be unfair for customers to have to take money out of their pockets for the repair. The Cupertino company should thus speak soon on this subject.