Many users have indicated on social networks that they no longer have access to the Internet. Located east of Paris, the outage was confirmed by the operator. Which ensures that his teams are hard at work to solve the problem.
Nothing works for Bouygues subscribers located in Seine-Saint-Denis and Val-de-Marne. And for good reason, the operator’s fiber and ADSL networks suffered a failure in the aforementioned departments. The 4G network is also affected by this dysfunction. It remains to be seen whether Bouygues Telecom’s 5G has also been impacted. In any case, many Internet users took to Twitter this afternoon to report that they no longer had access to the Internet.
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Bouygues Télécom: a failure castigated by Internet users
What attracts the attention of the operator. The community managers in particular responded to several disillusioned users. “Hello, I beg you to excuse us for the inconvenience caused, I see indeed a box and mobile incident in Seine-Saint-Denis (93) and Val-de-Marne (94). Our technicians are mobilized to restore your services as quickly as possible, thank you for your patience ”, can we read in particular under a tweet.
On the Zone ADSL site, 220 outages were notably reported in the east of the capital. A return to normal is expected within 48 hours at most, says an adviser. Until then, Bouygues will have to deal with the grumbling of Internet users. Some do not hide their irritation on the social network. Like this subscriber who confides in wanting to switch to the competition. “Bouygues is not worth it I think I will go to Orange even if it means paying dearly, it does not matter but I do not want these breakdown problems like that”, she says on Twitter.
Another user wonders if he should stop working since the outage is likely to last for two days. Bouygues then suggests that he join “Technical assistance in order to benefit from internet recharge on [sa] mobile line or the loan of a 4G key if the network is not also concerned ”.
As a reminder, Bouygues is the most affordable operator in France for fiber packages. Unlike Free, which offers the most expensive prices in this segment.
Hello, I apologize for the inconvenience caused, I see indeed a box and mobile incident in Seine-Saint-Denis (93) and Val-de-Marne (94). Our technicians are mobilized to restore your services as quickly as possible, thank you for your patience. Lucas
– Bouygues Telecom (@bouyguestelecom) June 1, 2021